Return Policy

Some products may not be eligible for return. This can include items marked non-returnable, special-order materials, custom-cut products, installed products, used items, incomplete items, and products missing original packaging or accessories.

If you are unsure whether an item can be returned, contact support with the order number and product details before shipping anything back.

If you ordered the wrong product or no longer need an item, submit a return request as soon as possible. Items should be unused, uninstalled, complete, and returned in original packaging.

Approved returns may be subject to a restocking fee depending on the product type, time since purchase, condition, and supplier requirements.

If an item appears defective, contact support with the order number, product details, photos, and a description of the issue. Our team will review whether the item should be returned, replaced, inspected, or handled under manufacturer warranty.

Please do not install or continue using products that appear defective unless support or the manufacturer confirms the next step.

Many products are covered by manufacturer warranty rather than direct store replacement. Warranty coverage, timing, remedies, and required documentation vary by brand and product category.

For warranty-related requests, include proof of purchase, product model, serial number if available, photos, installation details, and a clear description of the issue.

If your package arrives damaged, inspect the shipment before signing where possible. Note visible damage with the delivery partner and take photos of the carton, label, packing material, and affected items.

Contact support promptly with the order number and photos. Damage claims may be time-sensitive, and missing documentation can delay or limit the available resolution.

If you received an item different from what you ordered, contact support with your order number, photos of the item, product label, packing slip, and carton label.

Do not install or use incorrect items. Our team will review the order and provide instructions for replacement, return, or correction.

International or cross-border returns may require additional approval, shipping coordination, customs documents, and inspection before a refund or replacement can be processed.

Customers are responsible for contacting support before sending international returns. Unauthorized international returns may be refused or delayed.

Large or freight deliveries should be inspected at the time of delivery. Check the carton, pallet, visible product condition, and quantity before signing.

If freight damage is visible, note the issue with the carrier and contact support within 24 hours with photos and delivery details.

Items that do not fall into the categories above may still be eligible for return if they are unused, uninstalled, complete, and in original packaging.

Eligibility depends on item condition, product type, purchase date, supplier rules, and the final review by support.

Use the return request process or contact support to request a return. Include your order number, email address, product details, quantity, reason for return, and photos when relevant.

Pack items securely in original product packaging where possible. Include all manuals, accessories, labels, and components.

Return the package only to the address listed in the approved return instructions. Items returned without approval or to the wrong location may be delayed or refused.

Approved refunds are normally issued to the original payment method after returned items are received and inspected.

Items included with a product, kit, or return authorization must be returned together. Missing parts, accessories, manuals, labels, or packaging can reduce refund value or prevent return approval.

If you need to change an order, contact support as soon as possible. We will try to update the order before processing or dispatch, but changes cannot be guaranteed once fulfillment begins.

If an order cannot be changed before shipping, support can advise whether cancellation, return, or reorder options are available.

If you need to cancel an order, contact support quickly. Cancellation depends on payment status, fulfillment status, product type, and whether the order has already been packed or shipped.

If cancellation is no longer possible, you may need to request a return after receiving the order.